THE CAPACITY PATHWAY
For Heads of Department & Business Owners Ready to Lead Instead of Survive
No more firefighting or 3am panics- systemise your operations to unlock team capacity, accelerate growth, and reclaim your work-life balance so you can focus on what really matters. This 12 week pathway will provide you with the operational clarity framework that makes staff turnover and constant stress a thing of the past, and allow you to finally create a business that runs even when you step away.
This is for you if…
As the business leader your time should be spent on growing the business or utilising the freedom that was supposed to come with the role. The challenge is that your capacity is all still being taken up when:Â
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Every decision still lands on you
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Your team escalates what they should be able to handle
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Adding more properties feels risky, not exciting
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You can’t properly switch off without anxiety
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Growth has created pressure instead of freedom
By now you thought things would have changed. Nothing is “broken”, but everything depends on you and that’s the problem.
you need a proper foundation and structure in place if you want to grow. A structure that allows you to:
- Say yes to those networking events
- Spend more time with your family
- Provide better service for your clients
- Onboard staff efficiently with no guessworkÂ
- Improve staff retention
This 12 week course will help you achieve this
Session 1: Capacity Reality
You can't blow up your business when you don't know where capacity is leaking.
Until you identify exactly where time, energy and resources are disappearing, you'll stay stuck in the same loop. Unable to grow beyond where you're at right now, no matter how hard you push.
In this session, we uncover your capacity drains and map out your roles and responsibilities strategy. You'll discover where to diversify workload, which roles actually need to exist in your business, and how to create crystal clear accountability so nothing falls through the cracks.
What you'll walk away with:
- Your personalised capacity leak audit
- A clear roles and responsibilities framework for your business size
- The roadmap to stop being the bottleneck in your own growth
Session 2: Structural Capacity
Blurred responsibilities are killing your capacity.
When no one knows who owns what, every decision lands back on you. Your team keeps asking questions they should be able to answer themselves. You're drowning in interruptions because the structure isn't doing its job.
In this session, we fix the org chart chaos. You'll map roles that actually create capacity, define what each leadership position should protect, and build delegation rules that stick. No more guessing who's responsible or redoing work that shouldn't have come to you in the first place.
What you'll walk away with:
- Your org structure designed for now and scaled for growth
- Role clarity sheets that stop the constant "who does this?" confusion
- Delegation frameworks that reduce rework and interruptions
Session 2: Systemised Capacity
If it only works when you're there, it's not a system.
Right now, critical knowledge lives in people's heads. When someone goes on leave, things break. New staff take months to get up to speed. You're the walking manual for how everything actually gets done.
This session builds the systems your team will actually use. We'll document one critical workflow properly, prioritise which SOPs matter most, and create templates that multiply capacity instead of gathering digital dust. By the end, your business keeps running even when key people aren't there.
What you'll walk away with:
- One critical workflow mapped end to end (no more guessing)
- An SOP prioritisation plan so you're not trying to document everything at once
- A leave cover stress test showing exactly what breaks when people are away
Session 4: People & Performance
Unbalanced workloads don't just burn people out. They drain capacity from everyone.
When one person is drowning while another is coasting, resentment builds. Good people leave. The team that's left picks up the pieces, which creates more imbalance. And you're stuck in the middle trying to hold it together.
In this session, we redesign how work gets distributed and how performance actually gets managed. You'll build capacity-based workload models, overhaul onboarding so new staff contribute faster, and create performance conversations that catch issues early instead of letting them fester.
What you'll walk away with:
- A workload distribution model that's actually fair and sustainable
- An onboarding overhaul that cuts supervision time in half
- Performance conversation tools that address problems before they explode
Session 5: Leadership & Personal Capacity
When everything feels urgent, nothing gets your best thinking.
You're stuck in reactive mode. Jumping from fire to fire. Making decisions on the run because there's no space to actually think strategically. And at the end of every day, you're exhausted but not sure what you actually accomplished.
This session protects your capacity to lead. We'll design leadership rhythms that create thinking space, build decision filters so you're not the answer to everything, and set boundaries that protect your energy without the guilt. Because if you're running on empty, the whole business suffers.
What you'll walk away with:
- Weekly leadership rhythms that give you actual thinking time
- Decision rules that keep everything from landing on your desk
- A personal capacity reset (because leading exhausted isn't leadership)
Session 2: Structural Capacity
You can't blow up your business when you don't know where capacity is leaking.
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Your personalised capacity leak audit
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A clear roles and responsibilities framework for your business size
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The roadmap to stop being the bottleneck in your own growth
Introducing: The Capacity Pathway
A 12-week implementation program built specifically for property management businesses.
STARTS 1 APRIL 2026MARISA REEVES
OPERATIONAL MANAGEMENT EXPERT
Marisa has deep hands-on experience systemising and scaling large property management agencies across Western Australia.Â
She has a natural talent for streamlining departments, simplifying complex operations and staying ahead of technology while translating it into practical, usable systems that teams actually adopt, regardless of age, experience or role.
Her strength lies in implementation, not just designing better ways of working, but embedding them into real teams, real workflows and real businesses. She understands the pressure leaders carry and builds systems that genuinely reduce load, not add to it.
Using her previousÂ
Marisa brings a calm, practical approach to operations, helping businesses create capacity, consistency and confidence as they grow.
PETA MCKENZIE
BUSINESS OWNER
Peta brings more than two decades of real estate experience, having entered the industry in 1999 and completing her sales and property management registration at just 18.
She became a licensed agent in 2007 and has worked across almost every facet of a real estate agency, including residential and commercial property management, sales, auctions, strata management and trust account oversight. This breadth of experience gives Peta a practical, end-to-end understanding of how agencies operate and where pressure points emerge.
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POWERED BY
Not sure if this is right for you?
You know how to implement changes but you just don't know where to start, and you're needing the guidance without the handholding.Â
If this is you, our Quick Audit is the right option for you! You'll receive a one on one processes audit valued at over $795, a one on one call valued at $375 and a take home implementation checklist valued at $249- all for the price of just $495!
Ready to build capacity without burning out your team or yourself?
What will you be covering over the 12 weeks?
What size business is this for?
Can my VA be involved?
Will this work if my team is already stretched?
Session 1: Capacity Reality Check
Session 2: Structural Capacity
Session 3: Systemised Capacity
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