The training you need to succeed in your
first year.
A 12-week mentorship program for property managers in their first few years, built by someone who started exactly where you're standing now.
12 weekly live sessions · Limited Spots Available, starts September 2026
Enroll NowFor years, new property managers have finished their registration course, passed, and been handed a portfolio with no one showing them how the job actually works day to day. There's mentoring for principals, professional development for experienced PMs, and plenty of compliance training, but nowhere for someone in their first few years to learn the practical, on-the-job skills nobody else is teaching.
That's the gap PM Launchpad exists to close. Right now, nobody else in the industry is offering this level of hands-on, ongoing support once your registration is done and the real job actually starts.
You did the registration course, you learned the legislation, passed the assessment, and walked in on day one.
Then a tenant rang about a leak and you didn't know if it was urgent. An owner pushed back on a rent recommendation and you didn't know how to hold the line. A trade came out, fixed the wrong thing, and had to come back. Something didn't reconcile and you weren't sure whether to say anything. You wrote an inspection report and quietly wondered whether it would actually hold up if anyone challenged it.
None of that was in the course you completed, the certificate teaches the rules but nobody teaches the job. That's the gap PM Launchpad closes.
Marisa Reeves
Operations Manager
I started in this industry at 19 with no roadmap, and I figured it out the hard way through alot stressful trial and error. I've worked every level of a property management agency, from the junior staff member following the processes, to the operations manager designing them.
That's the part that matters here as I've been the staff member affected by a bad system, and I've been the decision-maker responsible for fixing it. I know the difference between a process that looks logical on a slide and one that actually survives a busy week derailed by emergency maintenance. That's the experience that let me build the systems and lead the team behind one of WA's award-winning agencies, upskilling people at every level along the way.
As an industry, we need to be doing more to support the people coming up behind us, to bring more people in and make sure they've got what they need to stay. PM Launchpad is me passing on everything I wish someone had sat me down and taught me back then. It's grounded in what actually works inside a real agency and it's current with how the job is actually done today.
What you'll learn
Twelve weeks, twelve sessions, all of it practical.
Foundations
What you're actually accountable for
Communication under pressure
The conversations nobody teaches you
Legislation & compliance basics
Navigating the rules and how to find them
Trust accounting & admin
The one where mistakes are unforgiving
Inspections masterclass
Complete a property inspection that would hold up in a dispute
Trades day
Plumbing & electrical
Trades day
Building, handyman & pest control
Insurance & risk
What landlord insurance typically covers, and what it doesn't
Managing your week
Systems for a job that interrupts you all day
The owner relationship
Setting expectations before they become problems
Leasing & tenant selection
Fill a vacancy fast, and choose the right tenant for the property
Arrears & difficult conversations
Having the hard talk before it becomes a tribunal matter
How it works
Every week runs on the same three-part structure, so you always know what's coming and always come prepared:
Pre-work
A short read before each session, so you arrive with a question and know what you’re stepping in to.
A live session
Interactive and Live. Bring real situations from your own portfolio and we work through them together.
Homework
A dummy owner statement, a practice inspection, real examples to apply what you've just learnt.
That's the signature framework behind PM Launchpad: prepare, learn, apply, every single week. It's built to have you equipped to handle tough, real situations within weeks, not the months or years it usually takes learning by trial and error on your own.
Your support system
Every student gets access to an exclusive WhatsApp group for the cohort, running for the full 12 weeks and beyond. It's somewhere to bounce ideas off other people going through exactly the same thing, with direct access to Marisa and Ash throughout the program.
It's a safe place to ask the questions you might feel too silly or too intimidated to ask your boss.
This is for you if:
You're in your first 12 to 18 months in property management
You've got the qualification, but you're still working out the actual job
You're the most junior person in your office, and there's no one obvious to ask
You want to get good at this, not just survive it
"You are not behind - everyone starting this program feels some version of underqualified and that's the entire premise of why it exists. The registration course got you in the door, this is what gets you good at it, faster, and with people around you who are figuring out the exact same things at the exact same time."
We keep bringing juniors in - and then wondering why they don't stay.
They finish their registration course, they pass, they walk in on day one, and then they hit the part no course covered: how to read a maintenance request and know if it's urgent, what to say when an owner rings up angry, how to brief a tradie so they attend once and fix it once, how to get through a Monday when everything lands at the same time.
If you've hired a junior, you already know how hard they are to keep. The changeover costs are real: recruitment, the training hours, the disruption to your portfolio, the toll on the rest of the team who picks up the slack while you start all over again. PM Launchpad costs less than one changeover.
We're not replacing your onboarding - we're adding a layer of support around your new property manager so they've got the best possible chance of staying and thriving where they are, with somewhere to ask the questions they might not want to ask you yet.
PM Collective is a national community of property managers, Founded by Ashleigh Goodchild.
It is an industry-led education community for property management businesses across Australia who are ready to lead, learn, and stay relevant.
PM Launchpad is the newest part of that, built because our members kept telling us the same thing: there's nowhere for new people to learn this properly. It's peer-led training, taught by people currently doing the job, not by people who left it a decade ago.
Starts September 2026. Limited spots available
As a bonus, one student from this cohort will also graduate with 6 month's free access to The PM Club membership, valued at $299 a month (valued at $1800).
Enrol Now